At *Bluherb*, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Bluherb collects, uses, stores, and protects your information when you visit or use our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order, or contact us, we may collect certain information, including:
Personal Information
* Full name
* Mobile number
* Email address
* Billing and shipping address
* City, state, and PIN code
* Information provided when contacting our customer support
Order & Transaction Information
When you purchase products from Bluherb, we may collect information related to your order, including:
* Products purchased
* Order amount
* Order date and status
* Shipping and delivery information
* Payment status and transaction-related details
*Payment information such as card, UPI, or banking details may be processed directly by our authorized payment gateway providers. Bluherb does not intentionally store complete card or banking credentials on its own servers.*
Technical Information
When you visit our website, certain information may automatically be collected, such as:
* IP address
* Browser type
* Device type
* Operating system
* Website pages visited
* Date and time of access
* Referring website or source
* Basic website usage information
2. How We Use Your Information
We may use the information we collect to:
* Process and fulfill your orders
* Deliver products to your address
* Provide customer support
* Confirm orders and payments
* Send order, shipping, and delivery updates
* Improve our website, products, and services
* Understand customer preferences and website usage
* Prevent fraudulent or unauthorized transactions
* Maintain website security
* Respond to enquiries, complaints, and requests
* Send promotional communications where permitted and where you have provided appropriate consent
* Comply with applicable laws and legal requirements
3. Cookies
Bluherb may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
* Remember your preferences
* Keep products in your shopping cart
* Understand how visitors use our website
* Improve website performance
* Provide relevant marketing or advertising, where applicable
You may choose to disable or manage cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
4. Sharing of Information
Bluherb does not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, including:
* Payment gateway providers
* Shipping and logistics partners
* Website hosting and technology providers
* Customer support and communication service providers
* Analytics and marketing service providers, where applicable
* Government authorities or regulatory bodies when legally required
These parties may receive only the information reasonably necessary to perform their services.
5. Payment Security
Payments made through the Bluherb website may be processed through third-party payment gateways.
Your payment information may be subject to the privacy policies and security practices of the relevant payment service provider. We recommend reviewing the privacy policy of the payment provider used during checkout.
Bluherb does not intentionally store complete debit card, credit card, banking passwords, or UPI PIN information.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
7. Communications
We may contact you through phone, SMS, email, WhatsApp, or other communication channels regarding:
* Order confirmation
* Payment confirmation
* Shipping and delivery
* Returns or refunds
* Customer support
* Important service-related information
Where applicable, we may also send promotional communications about Bluherb products, offers, or updates.
You may opt out of promotional communications by following the unsubscribe instructions provided or by contacting us.
8. Third-Party Links
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
Bluherb is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
9. Children's Privacy
Our website and products are intended for general consumers and are not specifically directed toward children.
We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
* Complete transactions and provide services
* Maintain business and transaction records
* Resolve disputes
* Prevent fraud
* Comply with applicable legal, tax, accounting, and regulatory requirements
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal obligations.
11. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
* Request access to certain personal information we hold about you
* Request correction of inaccurate information
* Request deletion of information where legally permitted
* Withdraw consent where processing is based on consent
* Opt out of certain promotional communications
* Raise a privacy-related complaint or concern
To exercise applicable rights, you may contact us using the details provided below.
12. Changes to This Privacy Policy
Bluherb may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable laws.
Any updated Privacy Policy will be published on this page with a revised *“Last Updated”* date.
We encourage you to periodically review this page to stay informed about how we protect your information.
13. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
*Brand:* Bluherb
*Email:* [bluherb.in@gmail.com](mailto:bluherb.in@gmail.com)
*Phone:* +91-9718187555
*Business Address:* 56, Anandvan Phase1, nh19 by pass mathura, Mathura, u.p (281006)
We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.
---
*Bluherb*
Nature’s Wisdom. Everyday Wellness.