At Bluherb, we take care to ensure that your order is packed and delivered safely. If you receive a damaged, defective, incorrect, or incomplete order, we are here to help.
This Return, Refund & Cancellation Policy explains the conditions under which orders may be cancelled, returned, replaced, or refunded.
1. Order Cancellation
You may request cancellation of your order *before it has been dispatched*.
To request cancellation, contact Bluherb customer support as soon as possible with your order number.
Once an order has been dispatched, cancellation may not be possible.
If a prepaid order is successfully cancelled before dispatch, the eligible refund will be processed through the original payment method or another appropriate payment method.
2. Return Eligibility
Because Bluherb products include *Ayurvedic juices, herbal powders, and other consumable products*, returns are generally accepted only in specific situations, such as:
* Product received damaged
* Product received leaking or broken
* Wrong product received
* Product missing from the order
* Defective product received
* Product received in a visibly tampered or compromised condition
For hygiene, safety, and product-quality reasons, *opened, used, or partially consumed products generally cannot be returned*, except where required by applicable law or where the product is defective or otherwise eligible for a remedy.
3. Reporting a Damaged or Incorrect Product
If you receive a damaged, leaking, defective, incorrect, or incomplete product, please contact us *within 48 hours of delivery*.
Please provide:
* Order number
* Customer name and contact number
* Description of the issue
* Clear photographs of the product
* Photographs of the outer packaging
* Video of opening the package, where available
Providing an unboxing video is strongly recommended for damaged, tampered, or incorrect orders and may help us investigate the issue more efficiently.
4. Verification of Return Requests
Once we receive your complaint, Bluherb may review the information and photographs/videos provided.
We may also request additional information where necessary.
After verification, we may provide an appropriate resolution, which may include:
* Replacement of the product
* Refund of the eligible amount
* Replacement of the affected item
* Another appropriate resolution depending on the circumstances
The final resolution will be determined based on the nature of the issue and applicable law.
5. Products Not Eligible for Return
Unless required by applicable law or otherwise determined by Bluherb, the following generally cannot be returned:
* Products that have been opened
* Products that have been used or partially consumed
* Products damaged after delivery due to improper storage or handling
* Products without the original packaging where the packaging is necessary to verify the issue
* Products returned without prior approval
* Products damaged due to misuse or failure to follow storage/use instructions
* Products returned after the applicable complaint period
6. Refunds
If a refund is approved, the eligible amount will generally be refunded through the original payment method or another appropriate payment method.
The time required for the refund to reflect in your account may depend on the payment gateway, bank, card issuer, or other financial institution.
Bluherb is not responsible for delays caused by third-party payment processors or financial institutions.
7. Shipping Charges on Returns
If Bluherb determines that a product was delivered damaged, defective, incorrect, or incomplete due to an issue attributable to Bluherb or its delivery process, Bluherb may arrange or bear the applicable return/replacement shipping costs, subject to verification.
If a return or re-shipment is requested for a reason not covered by this policy, applicable shipping charges may be deducted from or payable by the customer.
8. Replacement
Where a replacement is approved, Bluherb will make reasonable efforts to dispatch the replacement product after verification of the issue.
Replacement availability is subject to stock availability.
If the same product is unavailable, Bluherb may offer an alternative resolution, including a refund, where appropriate.
9. Refund for Undelivered or Returned Orders
If an order is returned to Bluherb because of an incorrect address, incomplete address, customer refusal, repeated failed delivery attempts, or other circumstances attributable to the customer, the refund, if applicable, may be subject to applicable shipping or handling charges.
Any refund will be processed after the returned shipment is received and verified.
10. Cash on Delivery Orders
For eligible Cash on Delivery orders, refunds may be processed through an appropriate alternative method after the customer provides the required payment details.
Bluherb may request verification of the customer's identity or order information before processing a refund.
11. Promotional & Discounted Products
Products purchased using promotional offers, discount codes, or special pricing remain subject to this Return, Refund & Cancellation Policy.
The refund amount for an approved return or cancellation will generally be based on the actual amount paid for the eligible product/order, subject to applicable deductions and conditions.
12. Order Cancellation by Bluherb
Bluherb reserves the right to cancel an order in circumstances including:
* Product unavailability
* Incorrect product or pricing information
* Suspected fraudulent activity
* Payment-related issues
* Incorrect or incomplete customer information
* Delivery restrictions
* Technical errors
* Other legitimate business or legal reasons
If Bluherb cancels a prepaid order, the applicable amount received from the customer will generally be refunded.
13. Product Quality & Storage
Customers should follow the storage instructions printed on the product packaging.
Bluherb may not be responsible for deterioration, damage, or quality issues caused by improper storage, exposure to unsuitable temperatures, contamination, misuse, or failure to follow the instructions provided with the product.
14. How to Request a Return, Replacement or Refund
To raise a request, contact us using the details below.
Please include:
*Order Number:*
*Name:*
*Mobile Number:*
*Product Name:*
*Issue:*
*Photographs/Video:* Where applicable
Our team will review the request and communicate the next steps.
15. Policy Changes
Bluherb may update this Return, Refund & Cancellation Policy from time to time to reflect changes in our products, business practices, logistics arrangements, or applicable laws.
The updated policy will be published on this page with a revised *“Last Updated”* date.
16. Contact Us
For questions or requests relating to cancellations, returns, replacements, or refunds, please contact us:
*Brand:* Bluherb
*Email:* [bluherb.in@gmail.com](mailto:bluherb.in@gmail.com)
*Phone:* +91-9718187555
*Business Address:* 56, Anandvan Phase1, NH19 Bypass, Mathura, Uttar Pradesh – 281006
Please keep your *order number* available when contacting us regarding an existing order.
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*Bluherb*
Nature’s Wisdom. Everyday Wellness.