At Bluherb, we aim to make your shopping experience simple, reliable, and convenient. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through the Bluherb website.
1. Shipping Coverage
Bluherb currently offers delivery across India, subject to the serviceability of the delivery address and availability of our logistics partners.
Some remote or restricted locations may have limited delivery availability.
2. Order Processing
Once an order is successfully placed and payment is confirmed, our team will begin processing the order.
Orders are generally processed within *1–3 business days*, excluding Sundays and public holidays.
Orders may take additional time to process during:
* Major sales or promotional periods
* Festivals and public holidays
* High-demand periods
* Unforeseen operational circumstances
You will receive order-related updates through the contact details provided during checkout.
3. Estimated Delivery Time
After dispatch, orders are generally delivered within approximately *3–7 business days*, depending on the destination and courier service.
Estimated delivery timelines may vary based on:
* Delivery location
* PIN code
* Courier availability
* Weather conditions
* Public holidays
* Transportation disruptions
* Remote-area delivery
* Unforeseen circumstances
The delivery estimate displayed during checkout or communicated with your order should be considered an estimate rather than a guaranteed delivery date.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Bluherb may offer free shipping on selected products, orders above a specified value, or during promotional periods.
Shipping charges and free-shipping eligibility may change from time to time.
5. Order Tracking
Once your order has been dispatched, we may provide tracking information through SMS, email, WhatsApp, or other available communication channels.
You can use the tracking information provided to check the current status of your shipment through the relevant logistics partner.
6. Delivery Attempts
Our logistics partner may make multiple delivery attempts to deliver your order.
Please ensure that:
* The shipping address is complete and accurate.
* Your mobile number is correct and reachable.
* Someone is available to receive the package where possible.
If delivery cannot be completed because of an incorrect address, unavailable recipient, incorrect contact information, or repeated unsuccessful delivery attempts, the shipment may be returned to Bluherb.
Additional shipping charges may apply if a customer requests re-shipment of a returned order, where applicable.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information at the time of placing an order.
Please carefully check your:
* Name
* House/Flat number
* Street/locality
* City
* State
* PIN code
* Mobile number
Bluherb may not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
If you notice an incorrect address after placing your order, contact Bluherb customer support as soon as possible. We will try to update the information if the order has not yet been dispatched.
8. Delayed Delivery
While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.
These may include:
* Severe weather
* Natural disasters
* Government restrictions
* Strikes or transportation disruptions
* Courier operational issues
* High shipment volumes
* Public holidays
* Incorrect address or contact details
* Other unforeseen circumstances
If your order is significantly delayed, please contact our customer support team with your order details.
9. Damaged or Tampered Packages
We take care to pack our products securely before dispatch.
If you receive a package that appears *damaged, opened, leaking, or tampered with*, please:
1. Take photographs or a video of the package before opening it, where possible.
2. Keep the original packaging and product.
3. Contact Bluherb customer support as soon as possible.
4. Provide your order number and relevant photographs or videos.
We will review the issue and provide an appropriate resolution in accordance with our applicable Return & Refund Policy and applicable law.
10. Wrong or Missing Products
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible after delivery.
Please provide:
* Order number
* Product details
* Photographs or video of the package and received products, where applicable
After verification, Bluherb may arrange a replacement, refund, or other appropriate resolution depending on the circumstances.
11. Undelivered or Returned Shipments
If an order is returned to Bluherb because of:
* Incorrect address
* Incomplete address
* Customer unavailable
* Customer refusal
* Incorrect phone number
* Repeated failed delivery attempts
* Other customer-related delivery issues
we may contact you regarding re-delivery or refund, subject to our applicable policies.
Additional shipping costs may apply for re-delivery where the failed delivery was caused by information or circumstances attributable to the customer.
12. Cash on Delivery
Where Cash on Delivery (COD) is available, the customer must pay the applicable order amount to the delivery partner at the time of delivery.
COD availability may depend on the customer's location, order value, product availability, and logistics partner.
Bluherb reserves the right to restrict or discontinue COD availability for certain locations or orders.
13. Delivery Confirmation
Delivery may be confirmed through the logistics partner's tracking system, delivery confirmation, OTP verification, signature, or other applicable delivery mechanisms.
Once an order is shown as delivered, any issue relating to non-receipt should be reported to Bluherb as soon as possible so that we can investigate with the relevant logistics partner.
14. Changes to Shipping Policy
Bluherb may update this Shipping & Delivery Policy from time to time to reflect changes in our logistics operations, delivery partners, business practices, or applicable laws.
The updated policy will be published on this page with a revised *“Last Updated”* date.
15. Contact Us
For questions regarding shipping, delivery, tracking, or an existing order, please contact us:
*Brand:* Bluherb
*Email:* [bluherb.in@gmail.com](mailto:bluherb.in@gmail.com)
*Phone:* +91-9718187555
*Business Address:* 56, Anandvan Phase1, NH19 Bypass, Mathura, Uttar Pradesh – 281006
Please include your *order number* when contacting us about an existing order so that we can assist you more quickly.
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*Bluherb*
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