Welcome to *Bluherb*. These Terms & Conditions govern your access to and use of the Bluherb website and your purchase of products through our website.
By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. About Bluherb
Bluherb offers a range of Ayurvedic and herbal products, including herbal juices, powders, and other wellness products made with selected herbs, fruits, berries, and natural ingredients.
Our products are intended for use as described on their respective product pages, labels, and packaging.
2. Eligibility
By using this website or placing an order, you confirm that:
* You are legally capable of entering into a binding agreement under applicable law.
* The information provided by you is accurate and complete.
* You will use the website only for lawful purposes.
* You will not use the website for any fraudulent, abusive, or unauthorized activity.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, quantities, prices, and other information displayed on our website are accurate.
However:
* Product packaging, labels, colours, or appearance may vary slightly from website images.
* Product information may be updated from time to time.
* Actual colour and appearance may vary depending on your device or screen.
* Ingredients, formulations, packaging, or product specifications may change where permitted and appropriate.
Customers should always read the *product label and packaging instructions* before use.
4. Ayurvedic & Wellness Disclaimer
Bluherb products are based on Ayurvedic and traditional herbal practices and are intended to support general wellness.
Unless specifically stated and legally permitted, information provided on our website should not be interpreted as medical advice, diagnosis, treatment, or a guarantee of preventing or curing any disease or medical condition.
Individual results may vary.
If you are pregnant, breastfeeding, taking medication, have a medical condition, have allergies, or have any concerns regarding the use of a product, consult a qualified healthcare professional before using the product.
Do not discontinue prescribed medication or treatment based solely on information provided on this website.
5. Product Usage
Customers are responsible for using products according to the instructions provided on the product packaging or website.
Do not exceed the recommended serving or dosage unless advised by an appropriately qualified professional.
Bluherb shall not be responsible for improper use, misuse, excessive consumption, failure to follow product instructions, or use contrary to the information provided on the product packaging.
6. Product Availability
All products displayed on the website are subject to availability.
Bluherb reserves the right to:
* Limit quantities available for purchase
* Discontinue a product
* Change product formulations or packaging where appropriate
* Refuse or cancel an order where necessary
If an ordered product becomes unavailable after the order is placed, we may contact you regarding an alternative, refund, or cancellation as applicable.
7. Pricing
All prices displayed on the website are subject to change without prior notice.
The applicable price for an order will generally be the price displayed at the time the order is placed, subject to any applicable taxes, shipping charges, discounts, or promotional offers.
Bluherb reserves the right to correct pricing or listing errors. If an order has been placed at an incorrect price due to a technical or listing error, we may contact the customer before processing the order.
8. Orders
When you place an order through our website, you are making a request to purchase the selected products.
An order confirmation does not necessarily mean that Bluherb has accepted the order. We reserve the right to accept, reject, or cancel an order where permitted.
Orders may be cancelled or declined in situations including:
* Product unavailability
* Incorrect pricing or product information
* Suspected fraudulent activity
* Incorrect or incomplete customer information
* Delivery restrictions
* Other legitimate business or legal reasons
If Bluherb cancels an order for which payment has already been received, the applicable amount will be refunded through the relevant payment method, subject to applicable policies.
9. Payment
Payments may be processed through authorized third-party payment service providers.
Available payment methods may include UPI, debit cards, credit cards, net banking, wallets, cash on delivery, or other methods made available on the website.
You agree to provide accurate payment and billing information.
Bluherb does not intentionally store complete card numbers, CVV numbers, banking passwords, or UPI PINs on its own systems.
10. Shipping & Delivery
Bluherb will make reasonable efforts to dispatch and deliver orders within the estimated delivery period displayed on the website or communicated to the customer.
Delivery timelines may vary due to:
* Delivery location
* Courier availability
* Weather conditions
* Public holidays
* Operational disruptions
* Incorrect address or contact information
* Events outside our reasonable control
Once an order has been handed over to the logistics or courier partner, delivery may also be subject to the courier partner's terms and operational conditions.
Customers are responsible for providing a complete and accurate delivery address and contact information.
11. Delivery Issues
If a package is received in a visibly damaged, tampered, or opened condition, customers are encouraged to document the condition of the package and contact Bluherb customer support as soon as possible.
For missing, damaged, incorrect, or defective products, customers should contact us within the applicable return or complaint period communicated on the website.
We may request photographs, videos, order details, or other information necessary to investigate the issue.
12. Returns, Refunds & Replacements
Returns, refunds, and replacements will be handled according to Bluherb's applicable *Return & Refund Policy*.
For hygiene, safety, and product-quality reasons, certain products may not be eligible for return after opening or use, except where required by applicable law or where the product is defective, damaged, incorrect, or otherwise eligible for a remedy.
Refunds, where approved, will generally be processed through the original payment method or another appropriate method.
The processing time for a refund may depend on the payment gateway, bank, or financial institution.
13. Cancellation
Customers may request cancellation of an order before it has been dispatched, subject to the applicable order status and cancellation policy.
Once an order has been dispatched, cancellation may not always be possible.
If a prepaid order is successfully cancelled, the applicable refund will be processed according to the refund policy.
14. Promotions & Discounts
Bluherb may offer promotional discounts, coupon codes, special offers, or other promotional campaigns.
Promotional offers may be subject to:
* Specific validity periods
* Minimum order values
* Product exclusions
* Usage limits
* Customer eligibility requirements
Bluherb reserves the right to modify or withdraw promotional offers where permitted.
Unless specifically stated, promotional offers cannot be combined with other offers.
15. Intellectual Property
All content available on the Bluherb website, including but not limited to:
* Brand name and logo
* Product images
* Product descriptions
* Graphics
* Website design
* Text
* Videos
* Illustrations
* Marketing material
is owned by or licensed to Bluherb and may be protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
16. Website Use
You agree not to:
* Use the website for unlawful purposes
* Attempt to gain unauthorized access to our systems
* Introduce viruses, malware, or harmful code
* Interfere with website functionality
* Use automated systems to scrape or copy website content without permission
* Impersonate another person or entity
* Submit false, misleading, or fraudulent information
* Engage in activity that could damage the website or Bluherb's business
Bluherb reserves the right to restrict or terminate access to the website where reasonably necessary.
17. User Reviews & Content
If you submit reviews, comments, photographs, testimonials, or other content to Bluherb, you agree that the content should not:
* Be unlawful, abusive, threatening, defamatory, or misleading
* Infringe another person's intellectual property or privacy rights
* Contain malicious software or harmful material
* Contain fraudulent or misleading claims
By submitting content, you grant Bluherb permission to use, reproduce, display, and publish the submitted content for legitimate business, marketing, or promotional purposes, subject to applicable law.
18. Third-Party Services
Our website may use third-party services, including payment gateways, courier companies, analytics providers, hosting providers, communication platforms, and other technology providers.
Your use of such services may also be subject to the terms and policies of the respective third-party providers.
Bluherb is not responsible for the independent actions, policies, or availability of third-party services.
19. Limitation of Liability
To the extent permitted by applicable law, Bluherb shall not be responsible for losses or damages arising from:
* Improper use of products
* Failure to follow product instructions
* Incorrect information provided by the customer
* Delays caused by third-party delivery providers
* Website interruptions or technical issues beyond our reasonable control
* Unauthorized access resulting from circumstances beyond our reasonable control
* Events outside our reasonable control
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
20. Force Majeure
Bluherb shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, technical failures, internet disruptions, pandemics, or other unforeseen events.
21. Privacy
Your use of the Bluherb website is also subject to our *Privacy Policy*, which explains how we collect, use, and protect personal information.
22. Changes to These Terms
Bluherb may update or modify these Terms & Conditions from time to time.
Updated terms will be published on this page with a revised *“Last Updated”* date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.
23. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of *India*.
Any disputes arising in connection with the use of this website or purchase of Bluherb products shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.
24. Contact Us
If you have any questions regarding these Terms & Conditions, orders, products, or website usage, please contact us:
*Brand:* Bluherb
*Email:* [bluherb.in@gmail.com](mailto:bluherb.in@gmail.com)
*Phone:* +91-9718187555
*Business Address:* 56, Anandvan Phase1, NH19 Bypass, Mathura, Uttar Pradesh – 281006
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*Bluherb*
Nature’s Wisdom. Everyday Wellness.