Welcome to Bluherb. These Terms of Service (“Terms”) govern your access to and use of the Bluherb website, products, services, and related features.
By accessing or using our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using the website.
---
1. About Bluherb
Bluherb is a wellness brand offering Ayurvedic and herbal products, including juices, herbal powders, berries, herbs, and other natural wellness products.
Our products are developed with an emphasis on traditional Ayurvedic knowledge, natural ingredients, quality, and everyday wellness.
*Brand:* Bluherb
*Email:* [bluherb.in@gmail.com](mailto:bluherb.in@gmail.com)
*Phone:* +91-9718187555
*Business Address:* 56, Anandvan Phase1, NH19 Bypass, Mathura, Uttar Pradesh – 281006
---
2. Acceptance of Terms
By using the Bluherb website, you confirm that:
* You have read and understood these Terms.
* You agree to comply with these Terms and applicable laws.
* The information provided by you is accurate and complete.
* You are legally capable of entering into a contract under applicable law.
If you do not agree with these Terms, please do not use our website or place an order.
---
3. Products and Product Information
Bluherb makes reasonable efforts to ensure that product descriptions, ingredients, images, prices, quantities, packaging information, and other product details displayed on the website are accurate.
However:
* Product colours and packaging may vary slightly from images shown on the website.
* Packaging or labelling may change from time to time.
* Product availability may change without prior notice.
* Minor variations may occur due to the natural characteristics of herbal and botanical ingredients.
* Information displayed on the website should not be interpreted as a guarantee of specific results.
We reserve the right to correct errors, update product information, or discontinue products at any time.
---
4. Ayurvedic and Wellness Disclaimer
Bluherb products are based on Ayurvedic and traditional herbal practices and are intended primarily to support general wellness.
Unless expressly stated and legally permitted, our products are *not intended to diagnose, treat, cure, or prevent any disease or medical condition*.
Information provided on our website, product pages, blogs, advertisements, or other communications is for general informational and wellness purposes and should not be considered medical advice.
If you are pregnant, breastfeeding, taking medication, have a medical condition, have known allergies, or are under medical supervision, consult a qualified healthcare professional before using any product.
Do not discontinue prescribed medication or treatment based solely on information available on the Bluherb website.
---
5. Product Usage
Customers are responsible for reading and following the product label, recommended usage instructions, storage instructions, warnings, and precautions before using any product.
Do not exceed the recommended serving or dosage stated on the product packaging unless advised by a qualified healthcare professional.
Bluherb shall not be responsible for problems arising from:
* Incorrect usage
* Excessive consumption
* Failure to follow product instructions
* Improper storage
* Use after expiry
* Individual allergies or sensitivities
* Use contrary to product warnings or precautions
---
6. Eligibility
You must provide accurate information when creating an account, placing an order, or contacting Bluherb.
If you are purchasing a product on behalf of another person, you are responsible for ensuring that the recipient is aware of the relevant product information, instructions, warnings, and precautions.
---
7. Account Information
Certain website features may require you to provide information such as your name, mobile number, email address, billing address, shipping address, or other details.
You are responsible for ensuring that the information you provide is accurate and up to date.
You should also take reasonable steps to protect any account credentials associated with your use of the website.
Bluherb reserves the right to suspend or restrict access to an account where misuse, fraudulent activity, or violation of these Terms is suspected.
---
8. Orders
When you place an order through the Bluherb website:
1. You agree to provide accurate order and delivery information.
2. You agree to pay the applicable product price, taxes, shipping charges, and other charges displayed at checkout.
3. An order confirmation does not necessarily guarantee acceptance of the order.
4. Bluherb reserves the right to accept, reject, cancel, or limit an order where necessary.
Orders may be cancelled or rejected due to reasons including:
* Product unavailability
* Pricing or listing errors
* Payment issues
* Incorrect customer information
* Delivery restrictions
* Suspected fraudulent activity
* Technical errors
* Other legitimate business or operational reasons
If an order is cancelled after payment has been received, an eligible refund will be processed through the applicable payment method.
---
9. Pricing
All prices displayed on the website are subject to change without prior notice.
Bluherb makes reasonable efforts to ensure that prices are displayed correctly. However, in the event of an obvious pricing or technical error, Bluherb reserves the right to cancel the affected order and provide an appropriate refund where payment has already been made.
Applicable taxes, shipping charges, discounts, and promotional offers will be displayed during the purchasing process where applicable.
---
10. Payment
Bluherb may offer payment methods such as:
* Credit cards
* Debit cards
* UPI
* Net banking
* Wallets
* Cash on Delivery, where available
* Other payment methods offered through our payment partners
Payments may be processed through third-party payment gateways.
Bluherb does not intentionally store complete card details, CVV numbers, banking passwords, or UPI PINs on its own systems.
Customers should follow the security instructions provided by their payment provider and never share OTPs, PINs, passwords, or other confidential payment information with anyone.
---
11. Shipping and Delivery
Bluherb currently offers delivery across India, subject to courier availability and PIN-code serviceability.
Orders are generally processed within *1–3 business days*, excluding Sundays and public holidays.
After dispatch, delivery generally takes approximately *3–7 business days*, depending on the destination, courier service, and other circumstances.
Delivery estimates are indicative and are not guaranteed.
Delays may occur due to:
* Weather conditions
* Public holidays
* High order volumes
* Courier or logistics issues
* Incorrect or incomplete addresses
* Remote or non-serviceable locations
* Regulatory restrictions
* Force majeure events
Customers are responsible for providing a complete and accurate delivery address and contact information.
For detailed information, please refer to our *Shipping & Delivery Policy*.
---
12. Returns, Refunds and Cancellations
Returns, refunds, replacements, and order cancellations are governed by Bluherb's *Return, Refund & Cancellation Policy*.
Because many Bluherb products are consumable wellness products, opened, used, or partially consumed products may generally not be eligible for return, except where required by applicable law or where the product qualifies for a defect, damage, wrong-product, or other approved resolution.
Customers should inspect packages upon delivery and report eligible issues within the time specified in our Return, Refund & Cancellation Policy.
---
13. Cancellation by Customer
Customers may request cancellation before an order is dispatched.
Once an order has been dispatched, cancellation may not be possible.
To request cancellation, contact Bluherb as soon as possible using the contact details provided on the website.
If cancellation is approved after payment, the eligible amount will be refunded through the applicable payment method.
---
14. Promotions and Discounts
Bluherb may occasionally offer discounts, coupons, promotional offers, bundles, or other special pricing.
Promotional offers may:
* Have specific eligibility requirements
* Be valid for a limited period
* Be subject to stock availability
* Have minimum order requirements
* Not be combined with other offers
* Be cancelled or modified where necessary
The specific terms displayed with a promotion will apply to that promotion.
---
15. Intellectual Property
All content available on the Bluherb website, including but not limited to:
* Brand name
* Logo
* Product images
* Packaging designs
* Text
* Product descriptions
* Graphics
* Videos
* Website design
* Icons
* Marketing materials
is owned by or licensed to Bluherb and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit Bluherb content without prior written permission.
---
16. Website Use
You agree not to misuse the Bluherb website.
You must not:
* Use the website for unlawful purposes.
* Attempt to gain unauthorized access to the website or its systems.
* Introduce viruses, malware, or harmful code.
* Interfere with website security or functionality.
* Use automated systems to scrape or collect website information without permission.
* Submit false or misleading information.
* Engage in fraudulent transactions.
* Use Bluherb content or branding without authorization.
Bluherb may restrict or terminate access to users who violate these Terms.
---
17. User Reviews and Content
If you submit a review, testimonial, photograph, comment, suggestion, or other content to Bluherb, you agree that:
* The content is truthful to the best of your knowledge.
* You have the right to submit the content.
* The content does not violate another person's rights.
* The content does not contain unlawful, abusive, defamatory, or misleading material.
By submitting content, you grant Bluherb permission to use, reproduce, display, and publish that content for legitimate business, marketing, promotional, or informational purposes, subject to applicable law.
Bluherb reserves the right to remove content that violates these Terms or applicable laws.
---
18. Third-Party Services and Links
The Bluherb website may use or link to third-party services, including payment gateways, logistics providers, analytics services, communication services, social media platforms, or other external websites.
Bluherb is not responsible for the independent policies, security practices, content, availability, or actions of third-party services.
Your use of third-party services may be subject to their own terms and privacy policies.
---
19. Website Availability
Bluherb aims to keep the website available and functioning properly but does not guarantee that the website will always be:
* Available without interruption
* Free from technical errors
* Free from viruses or harmful components
* Completely accurate or up to date
The website may occasionally be unavailable due to maintenance, technical problems, upgrades, security issues, or circumstances beyond our reasonable control.
---
20. Limitation of Liability
To the extent permitted by applicable law, Bluherb shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the website or products.
Bluherb's liability, where legally established, shall be limited to the extent permitted under applicable law.
Nothing in these Terms is intended to exclude or restrict any consumer rights or legal protections that cannot lawfully be excluded or restricted.
---
21. Force Majeure
Bluherb shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.
These may include natural disasters, floods, fires, extreme weather, epidemics, pandemics, government restrictions, strikes, transportation disruptions, internet or technical failures, war, civil disturbances, or other unforeseen events.
---
22. Privacy
Your use of the Bluherb website is also subject to our *Privacy Policy*.
Our Privacy Policy explains how we collect, use, store, and protect personal information.
By using our website, you acknowledge that you have read and understood the Privacy Policy.
---
23. Changes to These Terms
Bluherb may update or modify these Terms from time to time.
Changes will become effective when the updated Terms are published on the website, unless otherwise stated.
We encourage customers to review this page periodically.
Your continued use of the website after updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
---
24. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of *India*.
Any disputes arising in connection with these Terms or your use of the Bluherb website shall be subject to the jurisdiction of the appropriate courts, subject to applicable consumer protection laws and other mandatory legal provisions.
---
25. Contact Us
If you have questions regarding these Terms of Service, products, orders, payments, delivery, returns, or other matters, please contact us:
*Bluherb*
*Email:* [bluherb.in@gmail.com](mailto:bluherb.in@gmail.com)
*Phone:* +91-9718187555
*Business Address:* 56, Anandvan Phase1, NH19 Bypass, Mathura, Uttar Pradesh – 281006
Bluherb
*Nature’s Wisdom. Everyday Wellness.*